Privacy Policy

This Privacy Policy explains how Casino Infinity generally handles personal information when players visit the website, create or use an account, contact support, or use related casino services. It is written for players in Australia and aims to describe our approach in clear, practical terms. The information we collect and the way we use it may depend on the services you use, the choices you make, and the information needed to meet security, verification and legal requirements.

Casino Infinity operates under a Curacao gaming licence issued by Antillephone N.V., licence No. 8048/JAZ. The site uses 128-bit SSL encryption and independent game auditing by eCOGRA.

Information we may collect

When you use Casino Infinity, we may handle information that identifies you, relates to your account, or helps us operate and secure the website. We aim to collect information that is reasonably needed for the relevant purpose. Depending on your activities, the types of information may include the following.

Account details, such as your name, date of birth, contact details, username, account preferences and other information supplied when you register or update your account.
Verification information, such as identity documents, proof of address, age information, photographs or other material needed to confirm your identity and eligibility.
Payment and transaction records, including deposits, withdrawals, gaming activity, payment method information, transaction references, account balances and related financial records. Payment providers may process payment details under their own privacy terms.
Communications and support information, including messages, questions, complaints, requests, records of contact and information you provide when asking for help.
Technical and device information, such as IP address, browser type, operating system, device identifiers, language, time zone, general location information, access times and information about how the website is used.
Cookie and similar technology information, including pages visited, settings, session activity and interactions with website features.
Information connected with safer gambling, account security, fraud prevention and compliance checks, where it is needed to protect players, the website or the wider service.

Some information may be collected directly from you, while other information may be generated when you use the website or received from service providers involved in verification, payments, security, technology or customer support. You should provide information that is accurate, current and complete. If required information is not provided, some account or transaction services may not be available.

How and why we use information

Casino Infinity may use personal information for purposes connected with providing, managing and improving the casino website and its services. The main purposes may include setting up and administering your account, maintaining your preferences, processing deposits and withdrawals, recording transactions, and providing the features you request.

To create, verify, maintain and secure player accounts.
To confirm identity, age and eligibility, and to complete verification or due diligence checks.
To process payments, withdrawals, account adjustments and transaction-related enquiries.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion, technical abuse and other suspicious or unlawful activity.
To meet applicable legal, regulatory, tax, accounting, security and record-keeping obligations without naming or relying on any particular authority in this policy.
To provide customer support, respond to questions, handle complaints and communicate about account or service matters.
To monitor website performance, troubleshoot faults, improve usability and develop or assess services.
To manage safer gambling processes, security controls and responsible use features where relevant.
To send service communications, such as account notices, security alerts, transaction updates and changes to important terms.
To send marketing communications where permitted and where you have provided the required permission or the communication is otherwise allowed. You can withdraw consent to marketing at any time.

We may combine information from different interactions when this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have given permission. We may use aggregated or de-identified information for reporting, analysis, security and service improvement where it does not reasonably identify an individual.

Sharing information

Information may be shared with trusted service providers that help operate the website, including payment processors, identity and verification providers, fraud and security services, hosting and technology providers, communications providers, support services and professional advisers. These parties should only receive information relevant to their role and are expected to handle it securely and in accordance with applicable requirements.

Information may also be disclosed when needed to protect players, prevent harm, investigate suspected wrongdoing, enforce applicable terms, respond to a lawful request, or support a business or service change. Where information is handled outside Australia, appropriate steps should be taken to support secure and lawful handling, although privacy protections may differ between locations.

Cookies, security and retention

Cookies and similar technologies

Casino Infinity may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, understand website use, improve performance and support security. Some cookies may be placed by service providers that help deliver website, payment, analytics, communication or security functions. Cookies can be necessary for account features, while other cookies may support preferences or measurement.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect how the website operates and could prevent some features from working properly. Browser settings may also allow you to receive a notice before cookies are stored or to remove existing cookies.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure systems, authentication processes, monitoring and staff or provider procedures. No online system, transmission or storage method can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational requirements.

Your choices and privacy rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable identity checks, exceptions, legal requirements and the need to protect other people or the security of the service.

Access: you may ask for access to personal information held about you and, where appropriate, an explanation of how it is used.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law, needed to resolve a dispute, required for security, or necessary to complete a transaction.
Marketing withdrawal: you may withdraw consent to marketing communications at any time by using an available unsubscribe option or contacting us. Withdrawing marketing consent will not necessarily stop important service, security or account communications.
Complaint or question: you may contact us if you have a concern about how your personal information has been handled or if you need help understanding this policy.

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@infinity-casino.best. Please include enough information for us to understand your request and identify the relevant account, but do not send unnecessary sensitive information. We may ask for reasonable information to verify your identity before completing a request. We aim to respond within a reasonable time and may explain if a request cannot be fully completed.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. If a change is significant, we may provide an additional notice where appropriate. You should review this page periodically so you understand how information is handled.

By continuing to use the website after an updated policy is made available, you acknowledge the updated information, subject to any rights or permissions that apply. This policy is intended as general privacy information and does not limit any rights you may have under applicable Australian privacy requirements.