Responsible Gaming

Casino Infinity supports safe, informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set personal boundaries and seek support if gambling starts to affect your wellbeing, relationships or finances.

Casino Infinity operates under a Curacao gaming licence issued by Antillephone N.V., licence No. 8048/JAZ. The site uses 128-bit SSL encryption and independent game auditing by eCOGRA.

Gamble responsibly

Gambling can be enjoyable when it remains within your means and forms only one part of your leisure time. There is no guaranteed way to win, and every wager involves risk. Outcomes are uncertain, and previous results do not predict future results. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been met.

Casino Infinity does not present gambling as a source of income, a solution to debt or a way to recover money that has already been lost. Chasing losses can lead to further financial harm and may make it harder to make balanced decisions. If you feel upset, stressed, tired or under pressure, consider taking a break before gambling.

Practical ways to stay in control

Decide how much time and money you will spend before you start.
Set a budget for gambling and keep it separate from money needed for rent, bills, food, savings or other essentials.
Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
Keep a record of your deposits, wagers, wins and losses so you have a realistic view of your activity.
Take regular breaks and avoid playing for longer than planned.
Never gamble when you are affected by alcohol, drugs, extreme tiredness or strong emotions.
Do not try to win back losses by increasing your stakes or continuing after your planned session ends.
Avoid gambling as a response to financial difficulties, personal problems or a difficult mood.
Talk openly with someone you trust about your gambling if you have concerns.
Make sure gambling does not interfere with work, study, family responsibilities, sleep or social activities.

Responsible gambling is a continuing process. Review your habits from time to time rather than relying only on how you feel during a particular session. If you are unsure whether your gambling is within safe limits, stopping for a period and seeking independent advice can help you make a clearer decision.

Recognising signs of gambling harm

Gambling harm can develop gradually and may affect a person’s finances, mental health, physical health and relationships. You do not need to wait until a serious problem develops before asking for help. Early action can make it easier to regain control.

Possible warning signs include spending more time or money gambling than intended, repeatedly trying to recover losses, hiding gambling activity, feeling restless when attempting to stop, or thinking about gambling throughout the day. Other signs may include missing work or family commitments, using money set aside for necessities, borrowing from others, selling items, receiving complaints from people close to you or feeling guilt, anxiety or low mood after gambling.

You regularly exceed a personal gambling budget or continue after reaching a limit.
You increase the amount or frequency of your gambling to achieve the same excitement.
You feel unable to stop, even when you want to stop.
You conceal deposits, losses, sessions or account activity from people close to you.
Gambling causes arguments, isolation, reduced performance at work or study, or disrupted sleep.
You use gambling to escape stress, sadness, loneliness or other difficult feelings.
You rely on gambling wins to pay bills or expect a future win to resolve financial problems.
You experience significant distress or thoughts of harming yourself in connection with gambling.

If any of these signs feel familiar, stop gambling and seek support. You can speak with a trusted family member, friend, health professional or specialist gambling support service in Australia. Independent counselling and financial advice may help you understand the situation and plan practical next steps. If you or someone else is in immediate danger, contact emergency services or seek urgent medical assistance.

Tools and account controls

Account controls can help you manage your gambling before it becomes difficult to control. Depending on the features available to your account and applicable requirements, you may be able to request deposit limits, wagering limits, loss limits, session reminders, time limits or a temporary break. A limit should be chosen carefully and should reflect what you can genuinely afford.

Consider setting limits before your first deposit rather than waiting until you feel concerned. A limit is a planning tool, not a guarantee that gambling is safe. You remain responsible for following your own budget and for stopping when gambling is no longer enjoyable or affordable.

Taking a break or closing an account

If you want to stop gambling for a period, you can ask Casino Infinity about the account options available to you. These may include a temporary suspension, a longer self-exclusion period or account closure. Self-exclusion is a serious decision intended to prevent access for the period selected. During a self-exclusion period, do not create another account or attempt to bypass the restriction.

Before requesting a break or closure, withdraw any eligible balance in accordance with the applicable account terms and complete any required verification. Account controls may take effect in accordance with the relevant process and legal requirements. If you believe you are at risk of gambling harm, request the strongest available restriction and stop using gambling services while your request is being handled.

Review your recent gambling activity and identify the amount of time and money involved.
Choose a limit, break or exclusion period that gives you meaningful protection.
Contact the available support channel through your account or the website to make the request.
Do not gamble while waiting for a restriction to be applied.
Tell someone you trust and consider arranging professional or financial support.
Review your circumstances before any return to gambling and only resume if it is affordable and appropriate.

Restrictions are designed to support your decision, but they should be used together with other protective steps. Consider blocking gambling payments where possible, removing gambling applications, avoiding gambling-related advertising and asking a trusted person to help you manage access to funds.

Support, privacy and our shared responsibilities

If gambling is affecting you or someone close to you, confidential support is available from Australian gambling-help and mental health services. A qualified counsellor can help you understand gambling patterns, manage urges, address financial concerns and develop a practical recovery plan. You can also speak with your general practitioner or another health professional about the effect gambling may be having on your wellbeing.

Friends and family can also be affected by another person’s gambling. If you are concerned about someone, choose a calm time to raise the issue, describe what you have noticed without judgement and encourage them to seek professional support. Do not provide money to cover gambling losses or take on gambling-related debt without independent advice.

Protecting younger people and vulnerable people

Gambling services are intended only for people who meet the applicable minimum age and legal requirements. Keep your account details, devices and payment methods secure, and do not allow another person to use your account. Parents and carers should consider using device controls and payment protections to reduce access by children and other vulnerable people.

Casino Infinity may use account information and activity patterns to support safer gambling, meet legal obligations and identify situations that may require review. We may contact you about responsible gaming, request information or apply appropriate account measures where permitted or required. Responsible gaming checks are intended to support player safety and do not guarantee that gambling-related harm will not occur.

You are responsible for providing accurate information, using your own account, following applicable account terms and responding honestly to responsible gaming questions. Casino Infinity is responsible for making relevant information and available controls accessible, handling requests in accordance with applicable requirements and taking reasonable steps to promote safer participation.

For questions about limits, breaks, self-exclusion or account closure, use the support option available through the Casino Infinity website or your account. Do not continue gambling while you are waiting for assistance if you believe gambling is causing harm.